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Return & Warranty

Return & Warranty

Return, Exchanges & Refunds Methods



We stand behind our goods and services and want you to be satisfied with them. We’ll always do our best to take care of customers -- our philosophy is to deal with you fairly and reasonably; we hope you will be fair and reasonable with us as well.

However, If you have not received your item(s) or there are quality problems, you are eligible for a full refund after we have conducted a investigation.



Returning by Mail (EUR)

Send in your item(s) using the EUR return label. Your return will be processed within 14-30 business days.



Exchanges

For the best service and selection, please CONTACT US BY Email. Our email is cs@mysudoo.co.uk



Refunds

Please note that customers need to bear the return fee.

If you ordered by credit card, we'll credit your account within 14 business days, which will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return. Unfortunately, we cannot refund your original shipping charges.



International Refunds

International orders must be returned with a Return Merchandise Authorization form to receive the refunded merchandise amount. Please contact Customer Service to receive this form. Refunds on international orders include duties, taxes and tariffs when sent with this form. Returns sent without the Return Merchandise Authorization form may not be refunded the full amount. We cannot offer free returns or merchandise exchanges on orders shipped internationally. Learn more about International Returns.



Refund Policy

Please note that customers need to bear the return fee.

We'll gladly accept for return or exchange within 60 days of purchase any merchandise purchased from mysup.co.uk that has not been used or altered and is accompanied by its original price tag and receipt or packing slip. Valid photo ID required for all in-store cash refunds.



Full refunds are not available under the following circumstances:

1. Delays caused by the buyer providing incorrect or incomplete delivery information;

2. Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war;

3. Any un-insured order that is lost or stolen;

4. Delays in delivery caused by any other beyond Sudoo's control, such as public holidays and Customs issues.