Unshipped Orders & Shipped Orders
My item was in stock when I placed this order and now it is showing "Out of Stock". What happened?
This situation occurs when there is a mismatch between our digital stock counter and the actual stock availability of a product. The stock level in our website is constantly updated, but on some rare occasions the number of units available does not match the actual stock of a product in our warehouses.
If you encounter this problems, you are eligible for a full refund or you can wait for the item to be restocked.
The working time of Mysup is affected by the Chinese and Western public holidays, and thus deliveries can be subject to slight delays during the Chinese New Year celebrations and Christmas. We will inform all our customers about this inconvenience by publishing a reminder on our website before each major holiday.
We usually require 1-2 business days to process an order. After receiving your payment, we will do some quality tests on our products, package them, and then ship them to your address.
Below are some suggestions:
- Check the status of your order;
- If it can be tracked, calculate the number of business days between its shipment date and the current day. Business days refer to the period of time between Monday and Friday and do not include national holidays or weekends;
- If its estimated delivery time has not passed yet, please wait for some other days. If you have not received your parcel during this period of time, you can confirm that the shipping address is correct;
If there are no problems with your address, the delivery of your order may have been delayed by slow Customs, logistics or postal clearance procedures.
If you require any further assistance or if your order is nowhere to be found, please do not hesitate to contact us and we will arrange a refund or a reshipment.